Birdlin Privacy Policy

This Privacy Policy explains how Birdlin collects, uses, shares, and protects personal information when families, learners, tutors, applicants, visitors, and other users access our website, tutoring platform, applications, or related services.

Birdlin provides online live tutoring and learning support for children and teens. This policy applies to the Birdlin services and to information processed by us or by service providers working on our behalf. It does not apply to third-party websites, services, or tools that we do not own or control.

By visiting our website, creating an account, booking or attending a tutoring session, applying to become a tutor, or otherwise using the services, you acknowledge that you have read this Privacy Policy and understand that we may collect, use, and share information as described here.

We collect information you provide directly, information generated through your use of the services, and information we may receive from approved third-party sources. The exact information depends on whether you are a parent or guardian, learner, tutor, applicant, or website visitor.

Account and profile information may include names, email addresses, passwords, usernames, phone numbers, location details, learner grade level, subjects, learning needs, availability, preferences, and other details you choose to provide.

Tutor application information may include professional background, teaching or tutoring experience, qualifications, certifications, identity or eligibility details where required, profile content, and related application materials.

Session and service information may include booking details, attendance, messages, chat content, tutor feedback, learner progress notes, assignments, reviews, support requests, and other content shared through the platform.

We may collect technical information automatically, such as device and browser details, IP address, log data, approximate location, cookie or local storage identifiers, usage events, crash reports, and diagnostics that help us operate and secure the services.

Birdlin is designed for learning support involving children and teens. We do not require learners to provide more personal information than is reasonably necessary to participate in the services.

Parent or guardian involvement may be required for child accounts and tutoring participation. Parents or guardians may contact us to request access, correction, deletion, or other available controls for information associated with their child.

Learner account information is not made public through the services. Information may be visible to tutors, parents or guardians, authorized staff, and other participants only as needed to provide the tutoring experience, maintain safety, or comply with law.

We use personal information to operate, provide, personalize, maintain, and improve the services; create and manage accounts; book and deliver tutoring sessions; match learners with tutors; process payments; provide customer support; communicate service updates; and maintain safety and trust.

We may also use information to detect, prevent, and respond to fraud, abuse, policy violations, security incidents, technical issues, or harmful conduct; comply with legal obligations; enforce our terms; and develop or evaluate product features where permitted by law.

We do not sell or rent personal information. We do not use children's or learners' personal information for behaviorally targeted advertising.

We share information only in limited circumstances, including with service providers that help us host, secure, analyze, communicate, process payments, provide support, or otherwise operate the services.

Information may be shared with other users as needed for tutoring, such as sharing learner details with assigned tutors or sharing tutor profile information with families. Messages, session details, and feedback may be visible to the users involved and to authorized safety or support staff.

We may disclose information if required by law, legal process, government request, safety concerns, fraud prevention, enforcement of our terms, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets, subject to appropriate privacy protections.

We use administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, encryption, monitoring, and practices intended to reduce unauthorized access, misuse, loss, or disclosure.

No online service can guarantee perfect security. You are responsible for keeping account credentials confidential and for signing out of shared devices after using the services.

We keep personal information for as long as reasonably needed to provide the services, comply with legal obligations, resolve disputes, maintain safety and security, enforce agreements, or fulfill the purposes described in this policy.

When information is no longer needed, we may delete, de-identify, aggregate, or retain it only as allowed or required by law.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can request privacy assistance by contacting us at support@birdlin.com. We may need to verify your identity or authority before completing a request.

We may use cookies, local storage, pixels, SDKs, and similar technologies to keep you signed in, remember preferences, understand usage, diagnose issues, improve performance, secure the services, and support analytics or communications.

You can control some tracking technologies through browser settings or device controls. Some features may not work properly if cookies or local storage are disabled.

If you use the services from outside the country where our systems or service providers operate, your information may be transferred to, stored in, or processed in a different jurisdiction. We take steps intended to protect information in accordance with applicable law.

We may update this Privacy Policy as our services, practices, or legal requirements change. Updates are effective when posted unless a different effective date is stated.

If we make material changes, we may provide notice through the services, by email, or by another reasonable method. Your continued use of the services after an update means you acknowledge the updated policy.

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact us at support@birdlin.com.